Treating the Entire Individual
We are fortunate to live in an era where innovation and rapid expansion has become almost a daily occurrence. Over the past 100 years travel has evolved from wooden carriages fueled by equestrian means to literal footprints on the moon and rover exploration on Mars. Healthcare has evolved from tincture of opium and bloodletting to…
What is customer service in healthcare? Who defines it? Better yet who propagates and sustains it? Over the years I have been involved in this industry, I’ve been searching for the next best process, “keywords” to excite and motivate my team, or other “secret weapons” of employee engagement. Each initiative, I’ve found, starts full steam ahead…