Treating the Entire Individual
We are fortunate to live in an era where innovation and rapid expansion has become almost a daily occurrence. Over the past 100 years travel has evolved from wooden carriages fueled by equestrian means to literal footprints on the moon and rover exploration on Mars. Healthcare has evolved from tincture of opium and bloodletting to…
I am a physician, part of the enormous all consuming “machine” called modern healthcare. This machine is driven by value-based best practice and end results. Literal life and death decisions are required daily, so naturally, I become impatient when my son can’t decide between chocolate and vanilla or which movie to watch. My cultivated “Achilles heel” of impatience has a…
Medicine, what a noble profession. As the keepers of human health and longevity, we are entrusted with a huge but solemn responsibility. It’s an ancient artwork, passed through the generations from pre-antiquity, hand in hand from physician to physician. The Hippocratic oath ensuring that we first “do no harm” and commit ourselves to the honorable calling. …
What is customer service in healthcare? Who defines it? Better yet who propagates and sustains it? Over the years I have been involved in this industry, I’ve been searching for the next best process, “keywords” to excite and motivate my team, or other “secret weapons” of employee engagement. Each initiative, I’ve found, starts full steam ahead…
Sometimes the minuscule moment is the most relevant, the least anticipated becomes the most profound. Endless searches for wisdom and insight fade with each passing day, only to be shadowed by an unintentional conversation or event. Wisdom is profound in the simple, while often hidden, complicated or forgotten in the complex or intentional. This ironic…